An Insurance Council spokes person has said that there has been around 5000 claims valued at over 20 million dollars from the Victorian floods
The Insurance Council advise to people affected is
- Make contact with your insurance company and seek advice about the claims process under your policy
- Do not be concerned if insurance documents have been lost. Insurance companies can assist in locating an electronic record of your policy.
- Water damaged possessions, such as carpets and soft furnishings, can usually be removed from your property for hygiene reasons and disposed of as part of the clean up.
- Before removing possessions make contact with your insurer and, if possible, take photos and record details of items so they can be used by your insurer in the claims assessment process. It will assist the claims process if you make an inventory of the possessions that have been damaged or lost as a result of the flooding.
The Insurance Council emergency hotline number is 1300 728 228.